Refund policy

Last updated: 14 January 2026

Thank you for choosing CAPTAIN PROTEIN DIETARY SUPPLEMENTS – L.L.C for your shopping needs!

We are dedicated to providing you with the highest quality dietary supplements and a seamless shopping experience. If you are unsatisfied with your purchase or simply change your mind, we stand firmly behind our returns policy and will ensure a hassle-free process.

Address: Al Maqtaa Mall, Abu Dhabi, UAE
Contact: +971 50 4998 954

Return Policy

Sometimes unforeseen issues might occur. In such cases, we will return the order at our expense and send a replacement instantly.

A return fee of AED 30 applies if you return a product without any issue from our side. This fee helps cover logistics and handling during the return process.

1- Eligibility Criteria

To be eligible for a replacement or a refund, the following conditions must be met:

The request for a return or refund must be made within 7 days from delivery.
The product must be returned in its original sealed packaging.
The product must be unused, unaltered, and in perfect condition.
A valid proof of purchase such as an order number must be provided.
All items are quality checked before dispatch; however, faulty items must be reported within 48 hours of receiving.

2- Return Process

The process of initiating a return or exchange is simple:

Contact our customer support via phone: +971 50 4998 954 within 7 days of receiving the product.
Provide your order number and a brief description of the issue. Photos of the product are required.
Our support team will guide you through the return process.
Once we receive the returned product and verify its condition, we will proceed with the replacement or refund.

3- Refund Terms

Refunds for online paid orders will be credited back to the same payment method used for the purchase.
Delivery fees cannot be refunded, but VAT fees on the returned product will be refunded.
Refund processing may take up to 5–7 business days, depending on your bank or payment provider.
Refunds are issued only after the returned item has been received and inspected.

Return Exclusions

For hygiene and safety purposes, the following items cannot be exchanged or returned:

Opened dietary supplements or consumables
Products with broken seals, altered packaging, or missing labels
Clearance, near-expiry, or final sale items (unless damaged or incorrect)
Free gifts or promotional items

Additional Information

All items must be returned in their original packaging with all seals intact.
If items are not returned in their original condition, are used, or altered, return may be rejected or additional shipping fees may apply.
Returns can only be processed through the shipping company we work with.